SHIPPING INFORMATION
Sawyer Paddles & Oars makes every effort to ship our products as soon as possible. Most of our products by nature are oversized and will be shipped by ground shipping methods, unless specifically designated by the customer. Expedited shipping is handled on a per order basis. Please call our customer service at 541-535-3606 for an estimate and advise on the best method and costs of expedited orders.
SHIPPING OPTIONS
We primarily use FedEx Ground for all orders shipped within the United States. If you need to contact FedEx directly, please call 1-800-463-3339 or visit www.fedex.com. Please note: we are unable to ship to PO Box and APO/FPO addresses.
Most ground orders will be delivered within 5-10 business days.
OVERSIZED ITEMS
Oversize items are identified as such and may incur additional oversize charges. Express or expedited shipping may be possible with oversize items, but additional charges may apply and rates will be quoted by us on an individual basis and approved by you before your order is shipped.
REFUSED SHIPMENTS
Once an order has been sent from Sawyer Paddles & Oars, customers are responsible for all shipping charges incurred. If an order is refused by the customer or canceled during transit, the customer will be charged outgoing and return shipping charges.
WARRANTY & RETURNS
WARRANTY POLICY
The Sawyer Guarantee: Any defect that is not due to misuse, abuse, accident or neglect will be repaired or replaced. We guarantee our paddle and oar products against defect in materials or workmanship for one year.
RETURN POLICY
Returns are by authorization only. Please call customer service at 541-535-3606 for a Return Authorization number (RA#). Items that are returned without a RA# will be refused and any shipping costs associated will be the responsibility of the customer.
